NATIONAL FACILITY AND
SERVICE INDUSTRY CALL CENTER

Professional Dispatch Services provides facility management and service industry customers with top quality call center services 24 hours-a-day, every day, all year long. We are a virtual company, so we focus on your facilities and minimize cost. Our agents and customer service representatives are across the country and our phone and data lines are managed by national carriers.

Experienced

PDS has worked with corporations of all sizes creating effective and protective processes, efficiencies and improvements in call center operations.

Efficient

PDS can manage every request for service from the initial inquiry, service contracts, warranties, closing, and reporting. We can also handle minimal needs.

Effective

Our wide range of services have resulted in millions of dollars of sustained savings and increased satisfaction for customers.

A FEW OF OUR CLIENTS

   

MEMBER OF:

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"As Director of a national retail bank, one of the keys to our success is establishing partnerships with key vendors to ensure we meet our client needs of service and response.  We have had a partnership with PDS for 11 years.  Being on the front line during the off-hours, having the right people in place is critical to the operation, and PDS has provided that to us."

Steve Jurczyk
Director - Maintenance & Installations | Santander Global Facilities

"I love that I can count on your team to take the phones whenever needed.  When I need to send the phones over early you have always taken them at a moment’s notice. Your team really understands the needs of my client."

Brigitte Cane
Customer Service Supervisor | CBRE Comerica Bank Account

"I really like the details on all invoices, that the staff is willing to cover our phone lines at any time and especially on short notice, that the PDS staff is professional and I enjoy working with all of them. Just a great business partner!"

Nancy Jackson
Call Center Manager | Baxter Bio Life Plasma Services

Not only are we a national 24/7/365 facilities call center, we also offer

  • Afterhours only (nights, weekends, holidays)
  • Call center overflow
  • Telecom parachute (business continuity)
  • Asset tracking
  • Site inspections
  • Service contract management
  • PDS System Access Levels:
    o   Full WO and dispatch service
    o   Call Center WO creation
    o   Customer WO creation
    o   Automatic WO creation

PDS Advantages

  • Based in the USA
  • Member IFMA and BBB
  • Fully customizable
  • Triple redundant national carriers
  • Very low carbon footprint
  • Pay by the work order, not per seat
  • Lower your operating costs and consolidate your operations by managing requests for multiple customers and properties from one, central location
  • Reduce redundant, unnecessary, or manual steps by integrating your operations with the building’s operations
  • Save up to 36% over in-house costs
Have a questions for us? Fill out the form below and a PDS representative will contact you.